How to Get Paid to Review Phone Calls (Make Money From Home!)

Ever wonder how people get paid to review phone calls? It’s not as difficult as you might think. Plus, you don’t have to nervously think about talking on the phone with customers, in case you’re like me with anxiety, just thinking about proper responses gives me anxiety! There are a ton of legitimate ways to make money from home doing it! 

In this blog post, we cover some of the best ways to make money from home by reviewing telephone calls. 

So, whether you’re looking for an easy way to make some extra cash or want to get a job working in the comfort of your own home, read on for tips and tricks on how to get paid to review calls on your own time!

Disclaimer:  This blog post may contain affiliate or referral links that may reward me in the event of a subscription or sale (at no extra cost to you!). I only recommend products or services that I know and trust. 

Related: 20 Best Side Hustles for Moms

How to Get Paid to Review Phone Calls?

Is your full-time job not enough to pay the bills? Are you an independent contractor looking for a side hustle? Do you have prior experience as a customer service representative? Or maybe you just need extra income? 

If you answered yes to any of the above questions, reviewing phone calls might be the perfect gig for you!

To understand how to get paid to review phone calls, you first need to understand how the process of most company phone calls works.

If you’ve tried calling your internet provider tech support or phone line service, you might have experienced getting in touch with a call center agent. If you’ve listened closely, at the start of your call you’re usually informed that you might be making a “recorded phone call for quality assurance purposes.” This is because many businesses want to make sure their customers are happy with their services.

Typically, the process for these recorded calls looks something like this. First, in a business process outsourcing (BPO) set up for your internet, a technical support agent takes your call. 

After this, a quality analyst (QA) reviews the recorded call to ensure the process of assisting you was correct. The QA will also list all the things that need improvement, if any. If corrections need to be made, the QA will recommend the corrective or preventive actions to take. The QA’s tasks are usually what call reviewers do.

Nowadays, various companies are on the lookout for remote customer service reps or third party customer support to do cold calls, complete tasks, or review phone calls. 

One of the reasons they’re outsourcing with freelance workers is because companies can save money on labor and rent that way. In fact, with freelancers, all they have to consider is the training for their remote staff!

Here are some other FAQs for how to get paid to review phone calls:

1. What are the tasks of a call reviewer?

First, it’s important to know that call reviewers only listen to calls. They don’t interact with the participants of the calls. Instead, they only get to listen after the call has ended. 

With any company, there will be a set of standards to look out for during the call you’re reviewing. These standards may be different for each company, but the result is to ensure that the call is satisfactorily handled. Call reviewers might also need to sort phone calls as well as make reports and assessments as required.

Normally, the calls are judged according to how it was handled, what the data collected were, the overall attitude of the representative, and similar metrics. In short, reviewers are expected to provide feedback that would be useful to the company.

2. How difficult is call reviewing?

First-timers might require special training when they have no prior experience with call reviewing. Still, anyone can do it—from college students to home moms, people from all walks of life can be call reviewers.

Related: 14 Best Platforms to Get Paid to Talk to Lonely People

3. How much does call reviewing pay?

This is not a simple question. Some companies have an hourly rate of just $1 per hour, while others can reach up to $11. However, you can make a lot more money if you’re an experienced translator or knowledgeable in multiple languages.

4. What skills do I need to be a call reviewer?

You need to have excellent communication skills, as this can help you better assess the calls that you’ll review. It’s also a big help if you’re an active listener, as this will also make your job easier. 

If you can multitask, you might even be able to do other things while reviewing a call. Also, it’s a must to have basic computer skills for this gig. 

It would be a great idea to hone your problem-solving skills, too. This way you can better understand how the call was handled and any points for improvement. Of course, accuracy is also one of the most important skills in call reviewing.

Companies that Pay to Review Phone Calls

Here are two of the top companies in the United States that offer legitimate work from home opportunities for call reviewers. Let’s get started!

1. Humanatic

According to their website, Humanatic was created for individuals who want to get hired providing an in-depth analysis of recorded phone calls. This data then translates to reports and statistics that can help business owners improve their services. For more information, visit the FAQ Page on Humanatic’s website. 

a. Overview

Humanatic doesn’t require transcription of whole conversations. For this gig, you simply need to review a phone conversation that ends with asking you to answer questions. This company offers the easiest categories of calls for beginners. Still, aiming for a high accuracy score is a great way to earn more extra money with this site.

b. Requirements

• A verified PayPal account
• Strong internet connection
• Laptop or PC
• Headset or headphones
• Basic understanding of different accents

c. How to Apply

Simply sign up through their website to apply for this work from home job. If you don’t have a PayPal account yet, their home page also has a link for signing up to PayPal.

Related: How to Get a Job Without a Resume? 22 ways

2. Reynolds & Reynolds

Reynolds & Reynolds is in the business of developing and providing support software for retailers in the automotive industry. They serve car dealers and automakers in several countries, including the U.S., Canada, the U.K., and in Europe.

a. Overview

Check out their website for the available positions for Call Analysts or Call Quality Analysts. Aside from call reviews, this company also has openings for outbound calls.

b. Requirements

• Strong internet connection
• Laptop or PC
• Headset or headphones
• Team-oriented

c. How to Apply

To apply, simply check the Careers Page on their website and click on Apply Now. You’ll then be directed to a page where they post their job openings.

Conclusion

If you’re looking for a way to make some extra money from home, you should definitely check out these call review companies. They’re a great option if you want to have some control over your own schedule and don’t mind listening to phone calls. 

Related: 25+ Online Jobs from Home Without Investment

We think they’re an easy way to make money, but of course, it’s important that you do your own research before signing up with any of them. 

Before you sign up with any company, always make sure the company is legitimate and has good reviews from other people who have worked with them. 

Once you find a company you feel comfortable with, go ahead and sign up and start reviewing calls! 

Have you tried any of these companies yet? Do you find it easy to get paid to review phone calls?

Let us know in the comments below. We always love hearing from you!

If you found these ideas for how to get paid to review phone calls helpful, please Pin this on Pinterest!